Returns and Refunds
Right of withdrawal
If you are not satisfied with your order, you can exercise the right of withdrawal within 14 days of receiving the shipment (the days will start to be calculated on the basis of the proof of delivery). The products must be returned intact and without having been used.
Make a return
Send an email with the return request to firstname.lastname@example.org by entering the order number and date of receipt and wait for the authorization email.
Once you have received the return authorization email, send the products to:
Via Calzaiuoli, 7
50122 - Florence
The return shipping costs are charged to the customer, as well as the choice of the carrier.
The responsibility for delivery of the shipment lies with the customer.
Receipt and management of the return
Each activity will be notified to you by email.
We remind you that Clara Woods Collection does not allow exchanges of goods but reimburses the cost of returned items.
The refund will be made on the basis of the payment method you used to complete the purchase no later than 7 days from the date of receipt of the return.
For more information and to know in detail the conditions for exercising the right of withdrawal, you can refer to our general conditions of sale.